Overcoming the Limitations of Legacy Systems
As telecommunications infrastructure evolves, traditional Plain Old Telephone Service (POTS) lines are gradually being phased out, creating an urgent need for reliable, modern alternatives in critical applications like fire alarms, security systems, and elevators. Alarm transmission must be robust and failproof, as any missed signals could lead to catastrophic consequences. TELCLOUD’s Alarm Transmission Technology provides a next-generation solution that addresses these challenges head-on by delivering superior reliability, seamless integration with legacy systems, and future-proof scalability.
The Problem: Alarm Transmission and the Shortcomings of Current Solutions
Many alarm system providers today rely on VoIP (Voice over Internet Protocol) or VoLTE (Voice over Long-Term Evolution) networks to transmit alarm signals. These systems function effectively around 90-95% of the time, but this level of reliability leaves a critical gap: that remaining 5% to 10% can result in missed signals that trigger false alarms, create service disruptions, and lead to customer dissatisfaction. Alarm central stations are legally required to report any missed signal, which in turn generates truck rolls, technician visits, and additional expenses.
The problem lies in the outdated reliance on phone lines and the absence of guaranteed failover mechanisms in many competitive offerings. These solutions fail to meet the stringent requirements of alarm system reliability and create operational inefficiencies for resellers and service providers.
The TELCLOUD Solution: Contact ID Technology and Alarm Transmission
TELCLOUD’s Alarm Transmission and Contact ID Technology offers a robust, reliable, and licensed solution that meets and exceeds industry standards for alarm transmission. Our solution is built with the following core features:
Licensed for Alarm Signal Transmission: Unlike many competitors, TELCLOUD is licensed to retransmit alarm signals, ensuring compliance with legal requirements. Unlicensed providers risk violating these regulations, leading to potential legal and financial consequences.
UL-Listed Infrastructure: TELCLOUD’s technology is supported by multiple UL-listed data centers, guaranteeing compliance with the highest standards of safety and reliability. Alarm signals are retransmitted securely through these centers, ensuring that signals are received without fail.
Dual Transmission Methods: Our solution offers two transmission methods—PSTN (Public Switched Telephone Network) and IP (Internet Protocol)—allowing seamless communication regardless of the alarm system’s current setup. This flexibility is crucial as more central stations are transitioning from traditional phone lines to IP-based systems.
100% Signal Delivery Guarantee: By leveraging both analog and digital infrastructure, TELCLOUD guarantees 100% signal delivery, eliminating the reliability gap inherent in VoIP/VoLTE systems. This ensures that businesses and alarm providers can trust that their critical alarm signals will always reach their intended destination.
Key Differentiators: What Sets TELCLOUD Apart
- Higher Reliability: TELCLOUD’s solution goes beyond the industry standard, offering a 100% signal transmission success rate compared to the 90-95% success rate of competitors using VoIP or VoLTE. This increased reliability significantly reduces false alarms, missed signals, and unnecessary service calls.
- Licensed for Alarm Signal Transmission & UL-Listed Infrastructure: TELCLOUD is fully licensed to retransmit alarm signals, ensuring legal compliance and offering peace of mind to service providers and resellers. Furthermore, our solution operates on UL-listed infrastructure, including data centers and equipment, which guarantees the highest standards of safety and reliability. These certifications protect service providers from the legal and financial risks posed by unlicensed or non-compliant solutions.
- Future-Proof Technology: As the PSTN infrastructure is agressively phased out, alarm central stations are transitioning to IP-based receivers. TELCLOUD’s solution seamlessly integrates with both legacy and modern systems, ensuring businesses can upgrade their infrastructure without costly overhauls.
- No Need for On-Site Technician Visits: One of the most significant pain points for alarm providers is the need for expensive technician visits to reprogram or update alarm panels. TELCLOUD eliminates this with remote programming capabilities, allowing providers to change account or number details without sending technicians into the field.
- Supports Remote Panel Programming: The solution supports inbound modem connections for remote programming of alarm panels, making system management more efficient for service providers.
- Reduces Truck Rolls: With 100% signal reliability and the ability to reprogram panels remotely, TELCLOUD minimizes unnecessary truck rolls, reducing operational costs and improving the efficiency of alarm service providers.
How It Works: The Technology Behind the Solution
Central Station Emulator: The device functions as a central station emulator, capturing alarm signals within the device itself. These signals are then encapsulated and securely transmitted via HTTPS to UL-listed data centers.
Flexible Delivery: The system can retransmit signals via PSTN or IP, making it adaptable to any central station’s current infrastructure. As stations upgrade to IP, TELCLOUD is already equipped to handle the transition seamlessly.
Redundancy and Backup: TELCLOUD’s solution is built with comprehensive redundancy. In the case of connectivity issues, alarm signals are automatically rerouted through backup pathways, ensuring signal delivery even under challenging conditions. The system also features a 48-hour battery backup to maintain operations during power outages.
The Future of Alarm Transmission
The gradual transition away from POTS lines marks a critical turning point for alarm systems worldwide. Service providers need solutions that can integrate smoothly with current infrastructure while preparing for the future. TELCLOUD’s Alarm Transmission and Contact ID Technology is not only a scalable solution but also one that ensures compliance with regulatory requirements, delivers unmatched reliability, and supports easy future upgrades.
As POTS lines disappear, TELCLOUD is setting the new standard for alarm transmission technology. Our licensed, UL-listed, and 100% reliable solution provides the peace of mind that alarm service providers, resellers, and MSPs need to confidently support their customers. With the ability to transmit alarm signals via both PSTN and IP, TELCLOUD ensures that businesses are equipped to handle the telecommunications changes of today and tomorrow, while avoiding the common pitfalls of less reliable solutions.
TELCLOUD San Diego, CA, December 12, 2024
