FAQs - TELCLOUD

POTS Replacement Q&A

If you can’t find the answer to your question below, please contact us here.

What is a POTS line?

The name given for this traditional telephone service is POTS (for plain old telephone service).

POTS is a traditional analog voice transmission phone system implemented over copper twisted pair wires carrying voice or data from one place to another.

POTS networks were created to facilitate voice communication over copper cables that traversed countries and continents, and it has been the standard voice-grade telephone system used by residences and businesses across the world since the 1880’s.

Why make the transition away from copper lines now?

The global transitioning of copper lines is due to the rising costs of maintenance and the need for more robust alternatives is driving the transition in POTS line replacement. Countless miles of copper are being ripped up, and yet the need to support legacy equipment still remains.

What are the market drivers for POTS line replacement?

Over Billing: Due to deregulation, POTS line rates have increased 100 to 1,000%, and continue to climb
Low Reliability: POTS line infrastructure is decayed resulting in non-functional phone lines
Service Calls Non-Existent: POTS line carriers are not interested in fixing legacy infrastructure due to costs, resulting in delayed or non-existent service calls
No Network Transparency: Legacy POTS lines do not provide the ability to monitor critical safety components (alarms, fire, blue-light, elevators)
No Upgrade Path: Legacy copper networks are disappearing as the world moves toward wireless networks like 5G broadband

What type of applications are POTS lines used for?

Our Communication Platform as a Service (CPaaS) transforms the way these industries and organizations manage their connections for all kinds of necessary, yet unnoticed services and tools, including:

Fire alarms
Security Systems
Elevators
FAX
Blue Light
Security Gate Door Access
Panic Button
Meter Reading
Modem
Out of Band Management
SCADA Applications
Internet Backup
Physical security services (gates, cameras, etc.)
And many more

What is TELCLOUD White Label CPaaS for POTS line replacement?

TELCLOUD offers a white label Communications Platform as a Service (CPaaS), which means we offer partners and businesses a quick route to a variety of business services without the heavy lifting of research and development. This gives resellers and partners the ability to create a brand of their own selling the best, most reliable services in the market.

What is the difference between us and other POTS line replacement solutions?

TELCLOUD utilizes cutting edge technology, including secure point-to-point connections, proprietary formats, VoIP, and VoLTE to create industry-leading solutions with 99.999% reliability. We’re the only provider that empowers our service providers to leverage their own networks and infrastructure as needed. TELCLOUD is 100% committed to the channel. We will never sell directly to end customers.

Who do you sell to?

We sell wholesale to channel partners, including telecom providers, resellers, and MSPs. We never sell directly to end customers.

Which wireless carriers do you work with?

We partner with Tier 1 carriers around the world.

How much do your services cost?

Our wholesale pricing is very straightforward and easy to understand. Contact us today for a custom quote.

Are there any extra or hidden fees with TELCLOUD?

Our services are usage based. Only buy what you need and pay for what you use. All pricing is wholesale.

Do I need to buy everything from TELCLOUD?

No, TELCLOUD allows channel partners to purchase the components and services you want and need, and only pay for what you use. We provide everything you need to be a successful service provider.

How simple is the setup process for your CPaaS business?

Our onboarding process is easy. We’ll have you up and running in one week.

What level of reliability can I expect with TELCLOUD?

TELCLOUD provides a fault-tolerant infrastructure that utilizes a geographically redundant distributed network and ensures robust and reliable service. Our technology minimizes the risk of data loss due to service interruption and boasts a 99.999% uptime so you are always connected when you need it most.

Is TELCLOUD on premises equipment compatible with legacy infrastructures?

Yes, TELCLOUD is built to work with legacy equipment. If it works with a traditional POTS Line, it will work with our Next Generation POTS Lines.

Are there any barriers to installing your on-premises equipment?

Our motto is one and done. Services are typically installed and delivered in 30 minutes or less. Install times for line cut over and additional services including inside wiring may vary by customer location.

What does the onboarding process for TELCLOUD look like?

We support 100% of training in marketing, services, technical information, and so much more. We are there every step of the way for our partners.

What type of customer support is provided by TELCLOUD?

Our Tier 3 Support team is available 24x7x365 offering your organization peace of mind that TELCLOUD has your back. Resellers are responsible for Tier 1 & 2 Support to their customers, however we will train your team so they are confident on all aspects of the service.

POTS Replacement Q&A

Let’s Talk About Starting a Business Together.

Sign Up To Receive Our Guide

Sign Up For Our Guide